Description
The CX Analyst will support Lais customers through its main channels, diagnose and resolve technical problems, identify recurring issues, and propose structured solutions. The role also supports the support team with analyses, process-improvement suggestions, and materials that improve customer-service efficiency and quality. Candidates should have logical reasoning, clear communication, organization, and proactivity; CRM, API, systems-integration, database, real estate, technical-support, and AI experience are preferred.
