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CX Technology Consultant at datacom1

Setup
Remote, Hybrid
Location
Brisbane, Queensland
Type
Full-time
Level
not_specified
Posted

Description

Datacom is seeking a CX Technology Consultant to advise enterprises and governments on transforming customer experience and contact center-as-a-service (CCaaS) journeys. The consultant will evaluate business needs, design AI-enabled contact center solutions using conversational and agentic AI, and guide clients through implementation. Responsibilities include risk identification, solution blueprint creation, system documentation, and providing technical guidance.

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