Description
Datacom is hiring a CX Technology Consultant to advise enterprise and government customers across Australia and New Zealand on Customer Experience and Contact Centre as a Service transformation. The role covers discovery, customer journey and technology assessments, strategic roadmaps, solution blueprints, AI-enabled contact centre designs, implementation support, testing, training, deployment, documentation, pre-sales, and customer opportunity development. The consultant will work with CCaaS platforms, Conversational AI, Agentic AI, LLMs, generative AI, virtual agents, intelligent IVR, APIs, CRM integrations, analytics, knowledge management, and workflow automation.
