Description
Datacom is hiring a CX Technology Consultant to advise enterprise and government customers across Australia and New Zealand on Customer Experience and Contact Centre as a Service transformation. The role covers discovery, strategic roadmaps, solution blueprints and architectures, AI-enabled contact centre design, implementation support, testing, training, deployment, documentation, pre-sales, and thought leadership. It requires broad CX solution design experience, expertise with CCaaS platforms and Conversational, Agentic, Generative AI, LLM, API, CRM, and workflow automation technologies.
