Description
Spring Health is hiring a full-time, remote CX Tooling Engineer to design, configure, test, and operate customer-experience and contact-center tooling across Zendesk, Zendesk Contact Center, Amazon Connect, Tray.ai, Talkdesk, Decagon, and other approved integrations. The role focuses on routing, telephony, workflow automation, API integrations, AI-enabled support workflows, reliability, security, compliance, and production change management. Candidates need at least three years of experience with customer-experience, contact-center, automation, and integration platforms, including Zendesk and an enterprise contact-center platform. The target base salary is $105,000–$115,000, with health, dental, vision, retirement, paid time off, and other benefits.
