CX Writer at robusta

Language

Setup: Remote
Location: Cairo
Level: not_specified
Posted: Aug 9, 2026

Description

The CX Writer will craft compelling, customer-focused content across various digital platforms and interactions. This role involves translating customer insights and feedback into actionable content, optimizing existing materials, and collaborating with multidisciplinary teams to enhance the overall customer experience. The writer will conduct research, participate in usability tests, and contribute to service/product launches, ensuring consistent and effective communication.

Required Skills

Writing
Communication Skills
Customer Experience (CX)
Customer Journeys
Voice of Customer (VOC)
User Needs
Content Creation
Customer Insights
Feedback Analysis
Usability Testing

Additional Information

Required Previous Experiences: 3+ years of experience in Customer Experience, CX Content, UX Writing, Content Writing, Customer Communications, or a related field.
Preferred Qualifications: Strong understanding of customer journeys, customer pain points, and customer-centric design.
Experience working with Voice of Customer (VOC), customer feedback, or customer research.
Experience creating customer-facing content for digital or service environments.
Good understanding of UX principles, usability, and information architecture.
Ability to work collaboratively with cross-functional teams including Product, UX/UI, Marketing, and CX.
Strong analytical and problem-solving skills with a data-driven mindset.
Excellent communication and stakeholder management skills.
Excellent command of English and Arabic, both written and spoken.