Description
BILL is hiring a founding Customer Experience Operations AI Engineer to build and scale agentic AI systems that automate customer-support workflows, detect stalled cases and SLA risks, provide self-service operational insights, and create memory-based agent systems. The role involves deploying orchestration and integration layers, measuring reliability and business outcomes, and partnering with data, QA, Advocacy, and WFM teams. It requires 5+ years of production-system experience, Python, and 2+ years of production LLM experience, with SQL, Salesforce, customer-support operations, and data-modeling experience preferred. The position is not eligible for visa sponsorship and offers a geographic salary range of $99,800–$146,800 USD plus medical, dental, vision, retirement, and other benefits.
