Summary from listing
Capgemini is seeking an experienced Microsoft Dynamics CRM Technology Manager to join its DCX team and support an enterprise-level client. The role will drive a large program as a technology project manager, focusing on contact center programs, large CCaaS implementations involving IVR, CTI, chat, and integrations, and the deployment of Dynamics 365 in complex, global multi-geo environments. The position requires understanding Dynamics 365 requirements and capabilities, identifying program risks, interfacing with Microsoft and other vendors, and executing end-to-end Dynamics 365 Contact Center projects; Avaya, Genesys, or related legacy CTI platform experience is preferred. The base compensation range is $82,082-$193,440, with additional variable compensation possible.
