Description
The Data Analyst II will join the Operations Analytics team and use quantitative and qualitative skills to explore data, build models, forecast capacity and workload, develop KPIs and dashboards, and translate insights into recommendations for operational leaders. The role covers capacity planning, workforce analytics, business impact analytics, call center analytics, and customer experience analytics, and requires strong SQL, statistical modeling, data visualization, and communication skills. It is a hybrid position based in the Phoenix office with three on-site days per week.
