Description
The Operations Excellence Manager will analyze ongoing and upcoming business processes, develop and evaluate core operational processes, set targets, incentives, reporting, metrics, and SLAs, and drive improvement initiatives with operations managers and stakeholders. The role also provides guidance to junior team members, serves as a backup process owner, and ensures deliverables are accurate and up to standard. The position requires at least two years of experience in operations excellence or business operations improvements, preferably in the financial industry, along with strong analytical, communication, problem-solving, and multitasking skills.
