Description
Reality Labs is hiring a Customer Experience and Support Analyst to analyze customer support surveys, operational data, case transcripts, and other feedback sources. The role identifies trends and root causes, integrates data with transactional and behavioral sources, advocates for customer-focused corrective actions, and presents insights to stakeholders and executives using tools such as AI analytics platforms, Salesforce, and Hive. The position requires six years of experience in data analytics, data science, or related analytical roles, including SQL, statistical analysis, customer experience metrics, and scripting with R, Python, or similar tools; it is a remote role with a preferred Pacific Time Zone.
