Description
The Data Center Support Analyst manages the operational integrity of the H5 Data Centers portfolio, serves as the primary customer contact for calls, emails, and portal requests, processes tickets, and coordinates incidents and escalations. The role also monitors building management, power, cooling, fire systems, DCIM, access control, surveillance, IT systems, and networks, and coordinates crisis response and system restoration. Candidates must have a college education, call center or helpdesk experience, customer service experience, and be willing to work shifts and weekends.
