Description
VSolvit is hiring a Tier II Help Desk Support Specialist to troubleshoot user-reported issues, escalate JIRA tickets, assist with application bugs, and perform user, regression, and functional testing for a defense logistics application. The role also involves creating and maintaining test scripts and validation guides, tracking issue resolution, generating performance reports, and improving application workflows. Candidates need 5–10 years of Tier II help desk experience, testing and problem-solving skills, US citizenship, and the ability to receive and maintain a DoD Secret Clearance; defense logistics, supply chain, and government IT experience are preferred.
