Description
Mercedes-Benz Canada is hiring a Dealer Development Manager on a fixed-term maternity-leave coverage contract. The role leads digital service initiatives, XENTRY Ecosystem implementation and dealer adoption, and local service programs such as Service Advantage, Mobile Service, and Express Service. Responsibilities include vendor and budget management, rollout planning, dealer consultation and training, performance measurement, customer satisfaction research, executive reporting, and collaboration with Headquarters, dealers, vendors, and internal stakeholders. The position requires a business or related technical degree, at least five years of management experience in an automotive dealership or OEM environment, including three years in customer service, plus knowledge of dealership service operations, digital service platforms, project management tools, analytics, and stakeholder communication.
