Description
The Dedicated Support Engineer provides proactive and reactive technical support to large enterprise managed-services customers, focusing on incident and problem management, change and release control, monitoring, provisioning, compliance and audit support, customer communication, documentation, and project support. The role reports to a client office in New York City and requires reporting to that office four days per week, with no reporting to NiCE’s Hoboken office. It requires a technology-related bachelor’s degree or equivalent experience, ITIL Foundation, Microsoft certifications, basic networking, CTI integration knowledge, ticketing and log-analysis skills, SQL, Windows Server and Active Directory administration, virtualization, Teams recording troubleshooting, and SIP call-flow knowledge.
