Description
OpenAI is seeking an experienced Support Engineer to serve as a trusted technical partner for its Premium Support customers. The role involves troubleshooting complex API, authentication, integration, performance, and production issues; owning high-impact incidents; investigating logs, telemetry, and system behavior; coordinating cross-functional responses; documenting customer architecture; communicating technical status; identifying recurring risks; and developing runbooks, monitoring, automation, and other scalable improvements. The position requires strong troubleshooting, incident-response, customer-communication, and systems-investigation skills, with Python, JavaScript, or similar scripting experience valued.
