Description
OpenAI is hiring a Premium Support Engineer to provide end-to-end technical ownership for complex production issues involving APIs, integrations, authentication, performance, and incidents for strategic customers. The role includes troubleshooting, root-cause analysis, incident coordination, customer architecture documentation, proactive monitoring, runbook development, postmortem participation, and feedback to Product and Engineering. It is based in Tokyo with a hybrid model of three office days per week and offers relocation assistance; candidates must be fully bilingual in Japanese and English.
