Description
Glean is hiring an AI Success Manager to serve as the primary post-sales point of contact for enterprise customers, leading technical deployments, SSO and connector setup, go-live delivery, renewals, joint success plans, EBRs, adoption, and customer satisfaction. The role combines hands-on technical guidance, project management, risk escalation, and continuous improvement across delivery, operations, and technical teams. It requires 3–5 years of experience in technical deployment, implementation management, technical customer success, or technical account management, along with software development, cloud, analytical, and communication skills. The position is hybrid, with four days per week in the New York City office, and offers an annual OTE of $140,000–$200,000 plus medical, vision, dental, retirement, and other benefits.
