Description
The employer is hiring a full-time Call Center Representative for its dental office in Cranford, New Jersey. The role serves as the first point of contact for patients, handling inbound calls, scheduling and rescheduling appointments, verifying insurance, answering service and policy questions, making appointment reminders, updating patient records, coordinating with dental staff, and maintaining HIPAA confidentiality. A high school diploma or equivalent is required, while an associate's degree, prior call center or dental office experience, dental terminology and insurance knowledge, scheduling software proficiency, and bilingual ability are preferred or advantageous.
