Description
KESSEL is seeking a Complaints Management Specialist to coordinate employees in complaints analysis and returns processing, evaluate and document complaints, conduct root-cause analyses using methods such as 8D, 5-Why, Ishikawa, and RCA, maintain defect and return-logistics systems, track improvement measures, and report key figures to the Head of Quality Management. The role requires vocational training in electrical engineering or a comparable qualification, several years of complaints-management and technical-fault-analysis experience, basic production knowledge, employee-guidance ability, and fluent German. Benefits include training, flexible working models, mobile working, social and health benefits, and an employer-funded pension scheme.
