Description
Parallel is hiring a Strategic Account Customer Success Manager to own customer outcomes across strategic accounts, establish retention and expansion metrics, build customer dashboards, partner with Deployed Engineering on strategic deployments, create reference architectures, and convert realized ROI into renewals, expansion, and references. The role also owns the customer-to-product feedback loop and requires post-sale experience at an infrastructure or AI company, knowledge of agent frameworks and background-agent workloads, and the ability to define commercial-outcome metrics. The position is fully in-person between Palo Alto and San Francisco, with visa sponsorship and other benefits.
