Description
Taxwire is hiring a founding Customer Operations role to own the customer experience from signed deal through ongoing usage. The role combines hands-on onboarding, customer support, issue resolution, and process improvement, including onboarding calls, system configuration, documentation, playbooks, and scalable workflows. It requires client-facing experience, strong communication and problem-solving skills, structured-data ability, and a track record of owning problems end to end. The role works directly with the head of product and operations and offers company-covered benefits, meaningful equity, and paid time off.
