Description
Vodafone is hiring a Siebel CRM Technical Lead to own the production operations and service stability of Oracle Siebel CRM and related platforms at SP Infocity, Pune. The role covers major incident and problem management, service governance, root-cause analysis, SLA compliance, SRE and automation, AI-driven optimisation, stakeholder and vendor management, and leadership of L2 support engineers. Candidates need 12–18+ years of Telecom IT or Oracle BSS experience, substantial Oracle Siebel production-support experience, and expertise in Siebel EAI, configuration, workflow, scripting, Unix/Linux, SQL, monitoring, and service-management processes.
