Description
The Deputy Manager will oversee daily operations of the CLM Domestic BFSI | Inbound team, lead and develop team members, implement quality assurance and customer-service strategies, handle escalations, evaluate performance, collaborate with the department head, and maintain stakeholder and client relationships. The role requires at least five years of managerial experience, preferably in BFSI or customer service, along with leadership, CRM, communication, analytical, and customer-service capabilities.
