Description
Glean is hiring a Designated Technical Support Engineer to provide proactive and reactive technical support to selected enterprise customers. The role involves troubleshooting and resolving customer issues, configuring content sources and product features, educating customers, documenting knowledge, coordinating remediation and alerts, and driving support improvements. Candidates need technical problem-solving, debugging, search or knowledge technology, SaaS integration, cloud, REST API, SSO/SAML/OAuth, and network troubleshooting experience. The position is hybrid, with two days per week in New York, New York or three days per week in Nashville, Tennessee, and offers a base salary of $120,000-$170,000 USD annually plus medical, vision, and dental coverage.
