Description
Glean is hiring a Designated Technical Support Engineer to provide proactive and reactive technical support to selected enterprise customers. The role includes troubleshooting, configuration, customer education, runbook and knowledge-base creation, alert remediation, and coordination with product and support teams. It requires technical problem-solving, debugging, SaaS and cloud experience, REST API troubleshooting, and SSO/SAML/OAuth knowledge. The position is hybrid, with two days per week in New York, New York or three days per week in Nashville, Tennessee, and offers a base salary of $120,000-$170,000 USD annually plus medical, vision, dental, and other benefits.
