Description
Glean is hiring a Designated Technical Support Engineer to provide proactive and reactive technical support to selected enterprise customers. The role owns issue prioritization, troubleshooting, resolution, customer education, configuration and verification, runbook and knowledge-base creation, system-health remediation, alert coordination, and support-improvement projects. Candidates need technical problem-solving, debugging, search or knowledge-technology, SaaS integration, cloud, REST API, SSO/SAML/OAuth, and network troubleshooting experience, along with strong communication and documentation skills. The position is hybrid, requiring four days per week in a San Francisco Bay Area office, and offers a base salary of $120,000 to $190,000 annually plus medical, vision, dental, and other benefits.
