Description
The Conversation Designer will map citizen needs and public-service requirements into conversational journeys, design end-to-end WhatsApp and other conversational interfaces, create dialogue trees and NLP/IA prompts, define language and tone, prototype and test flows, instrument conversations, analyze performance data, and continuously improve automation. The role requires experience with conversational automation platforms, WhatsApp Business Platform, generative AI, or customer service, along with UX writing, journey mapping, user research, data analysis, prototyping, and cross-functional collaboration.
