Deskside Engineer at actionet-review

Compensation

$138,000/yr

Location: Blackstone, Virginia

Description

The Deskside Engineer will act as the primary technical support representative, handling initial IT assistance, troubleshooting various issues, and documenting interactions. Responsibilities include responding to and resolving basic IT requests, providing guidance on IT usage, tracking service requests, escalating complex problems, assisting with device setup and maintenance, performing system checks, supporting onboarding, ensuring policy compliance, and delivering excellent customer service.

Required Skills

IT systems
hardware
software
networking concepts
operating systems
Windows
macOS
productivity tools
Microsoft Office Suite
ticketing systems
support activities
cybersecurity practices
safe computing principles
problem-solving
troubleshooting skills
communication
interpersonal skills

Additional Information

Required Previous Experiences: 1-2 years of basic understanding of IT systems, hardware, software, and networking concepts.
1-2 years of experience with common operating systems (e.g., Windows, macOS) and productivity tools (e.g., Microsoft Office Suite).
1-2 years of experience with ticketing systems and documentation of support activities.
Preferred Qualifications: Knowledge of basic cybersecurity practices and safe computing principles.
Ability to manage multiple service requests and prioritize tasks effectively.
Strong problem-solving and troubleshooting skills for resolving technical issues.
Excellent communication and interpersonal skills to assist non-technical users.
Customer service orientation with a focus on user satisfaction.
Relevant certifications such as CompTIA IT Fundamentals (ITF+) or A+ are preferred.