Description
Markel is hiring a Deskside Support Analyst to provide priority, hands-on support for escalated end-user issues across its offices. The role involves troubleshooting network, VPN, Wi-Fi, LAN, hardware, and Microsoft desktop issues; performing install, move, add, and change activities; supporting conference-room and AV equipment; coordinating SOHO kits; participating in on-call and IT projects; and using ServiceNow and JIRA. Candidates need substantial end-user support experience, WAN/LAN troubleshooting, Microsoft and Cisco technology experience, ServiceNow and JIRA familiarity, and up to 20% travel. The position offers a starting salary, annual bonus, paid leave, pension, medical and dental coverage, and other benefits.
