Description
Hennepin Healthcare is hiring a full-time Desktop Analyst to deploy, support, troubleshoot, administer, audit, and retire standard HCMC IT hardware and software solutions across campus and clinics. The role provides first-level user support, handles incidents and requests, assists with device and connectivity issues, escalates unresolved problems, mentors junior agents, and supports desktop imaging, Microsoft utilities, network connectivity, and IT security. It is a full on-site position working Monday through Friday from 8:00 AM to 4:30 PM, with scheduled off-hours on-call support. The position requires a bachelor’s degree or equivalent experience, 3–7 years of service desk or desktop analyst experience, enterprise workstation management, network and device troubleshooting, healthcare application experience, and documentation skills. Benefits include medical, dental, vision, life and disability insurance, retirement funds, paid time off, and tuition reimbursement.
