Description
Salem Five is hiring a Help Desk Analyst to provide first- and second-line support for internal and remote customers, desktop operating systems, applications, workstations, and related systems. The role manages helpdesk tickets, diagnoses and resolves application and operating-system issues, maintains documentation and inventory, supports hardware and software deployments, collaborates with engineering, and assists with employee onboarding. The position requires regular attendance in the Salem, Massachusetts office and offers a salary range of $68,000 to $88,000, along with medical, dental, vision, retirement, and other benefits.
