Description
The role provides first- and second-level technical support for end users, resolves and escalates incidents, coordinates with internal and external stakeholders, supports seasonal exercises and ad-hoc hardware and software testing, and manages service requests and folder administration within SLAs. The posting seeks a candidate with Higher Nitec and above and at least two years of EUC experience, along with strong communication, multitasking, teamwork, customer service, and people-management skills.
