Description
The Desktop Services Technician provides frontline technical support to employees, students, and visitors through in-person, phone, chat, email, and help-desk channels. The role installs, configures, maintains, and troubleshoots desktop computers, laptops, peripherals, printers, operating systems, applications, and mobile devices; manages endpoint imaging and deployment; maintains technology inventory; performs basic network cabling and troubleshooting; administers user accounts; and supports audiovisual and other specialized technology systems. The position also requires customer service, documentation, teamwork, physical ability to lift and climb, a valid driver’s license, and availability for nights and weekends.
