Description
The Desktop Support Specialist III provides senior-level desktop support for hardware, software, operating systems, and peripherals; resolves complex and escalated tickets; supports workstation deployments, system imaging, endpoint security, patch management, and compliance; and mentors junior support staff. The role requires 5–7+ years of desktop or technical support experience, expertise with Windows 10/11 and Microsoft 365, knowledge of Active Directory and networking, and experience with deployment tools such as MDT or Autopilot. It includes on-call rotation, after-hours support, client-site travel, and the ability to lift equipment up to 50 pounds.
