Description
The Desktop Support II provides advanced second-level technical support to end users in a healthcare radiology environment. Responsibilities include diagnosing and resolving complex hardware, software, network, and system issues; installing and maintaining computers and applications; responding to support tickets; performing upgrades and patches; supporting servers, network devices, and peripherals; assisting with user training; and participating in an on-call rotation. The role requires a bachelor’s degree in information technology, computer science, or a related field or equivalent work experience, along with helpdesk experience and knowledge of Windows, Microsoft Office, and basic network protocols.
