Desktop Support at actionet-review

Compensation

$47/hr

Setup: Hybrid
Location: Arlington, Virginia
Type: Full-time

Description

The Desktop Support IT professional provides advanced technical support and troubleshooting for end-user devices, software, and network connectivity. Responsibilities include resolving complex technical issues, managing escalations, and ensuring smooth IT system operation. The role also involves mentoring junior staff, implementing IT best practices, and supporting new technology deployments.

Required Skills

Troubleshooting
Networking Concepts
IT Service Management Tools
Imaging Tools
Deployment Technologies
Problem-Solving Skills
Communication Skills
Customer Service Skills
Basic Networking Concepts
Wi-Fi Troubleshooting

Additional Information

Required Previous Experiences: 5 years of experience in desktop support, field services, or a related IT role.
5 years of experience with Windows, macOS, and mobile operating systems, as well as common productivity software (e.g., Microsoft Office 365).
5 years of experience of networking concepts, including TCP/IP, DNS, VPNs, and wireless connectivity.
5 years of Experience with IT service management (ITSM) tools, such as ServiceNow or Remedy, for ticket tracking and resolution.
Preferred Qualifications: Relevant certifications, such as CompTIA A+, Network+, or Microsoft Modern Desktop Administrator, are highly desirable.
HDI Desktop Support Technician Certification
HDI Customer Service Representative Certification
ServiceNow Certified Implementation Specialist – IT Service Management
Microsoft Certified: Azure Fundamentals (AZ-900)
Strong troubleshooting and problem-solving skills for hardware and software issues.
Familiarity with IT service management (ITSM) tools and ticketing systems.
Excellent communication and customer service skills to interact effectively with end-users.
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Knowledge of basic networking concepts, including IP addressing and Wi-Fi troubleshooting.
Ability to lift and transport IT equipment as needed (e.g., desktops, monitors, printers).