Description
Colorado Access is hiring a Desktop Support Analyst to provide onsite IT support for software and hardware incidents across Windows and Mac environments, including workstation, laptop, printer, mobile device, and telecommunications equipment support. The role involves troubleshooting user issues, maintaining software inventory and licensing, documenting procedures and knowledge articles, collaborating with vendors and other support teams, and providing rotating after-hours on-call support. The position requires a bachelor’s degree in IT or equivalent experience, at least three years of desktop support experience, and familiarity with Active Directory, GPO, Office 365, SCCM, Windows 7/10, and healthcare IT/HIPAA preferred.
