Summary from listing
NTT DATA Services is hiring a Provider Clinical Service Desk Agent to handle inbound healthcare customer calls about clinical applications such as Epic, Cerner, McKesson, and Meditech. The role responds to workflow issues, application errors, user access, and functionality problems; tracks and closes or escalates tickets; and resolves incidents on a 24/7 desk. The position requires shift flexibility, including nights, weekends, and holidays, along with 8–10-hour shifts, and may require travel and overtime. Applicants need at least one year of call-center, customer-service, or application-support experience, one year of technical troubleshooting experience, and a high school diploma or equivalent.
