Summary from listing
NTT DATA Services is hiring a Provider Clinical Service Desk Agent to handle inbound healthcare customer calls about clinical applications such as Epic, Cerner, McKesson, and Meditech. The role involves troubleshooting workflow issues, application errors, user access, and functionality; documenting and closing or escalating tickets; and working in a 24/7/365 call-center environment. Candidates must be shift flexible, including nights, weekends, and holidays, and must have at least one year of service desk or helpdesk experience, one year of technical troubleshooting experience, and a high school diploma or equivalent.
