Summary from listing
NTT DATA Services is hiring a Patient Portal and Technical Support Service Desk Associate to provide inbound patient and user support in a 24x7x365 healthcare call-center environment. The role handles workflow issues, application errors, access, functionality, login, and technical assistance; resolves most issues at first level, escalates complex problems, and suggests patient-experience improvements. Candidates must be bilingual, have 1–3 years of customer service and problem-solving experience, communicate technical information clearly, and have a high school diploma or equivalent. The position requires shift flexibility, including nights, weekends, and holidays, and may require overtime.
