Description
This full-time, on-site Desktop Support Specialist position in Santa Fe, NM provides critical assistance to end-users, ensuring smooth operations, maintenance, and connectivity of desktop systems within a Microsoft-centric environment. The role involves comprehensive PC/laptop repair, software/hardware installation/configuration, and troubleshooting using various support channels like in-person, phone, email, and remote tools. Key responsibilities include managing the entire ticket lifecycle within a service management system, diagnosing and resolving technical issues, collaborating with internal teams and vendors, integrating systems with enterprise infrastructure, documenting incident details, and contributing to knowledge base development.
