Description
The NDC LAB IT Support Technician will handle day-to-day IT support tickets, desktop and laptop troubleshooting, hardware and software installations, printers, phones, networks, Windows, UNIX, and Linux systems, and manage ServiceNow work queues. The role includes customer communication, documentation, on-call 7/24 support when needed, knowledge-base and standard operating procedure development, cross-functional collaboration, and debugging software and laboratory customer issues. PowerShell or Python scripting is listed as an added skill.
