Description
The Desktop Support Engineer will provide Level 1 and Level 2 support through phone, email, and remote tools, troubleshooting hardware, software, network, and printer issues. The role is fully onsite in Newark, New Jersey, five days per week from Tuesday to Saturday, 8:00 AM to 4:30 PM, with Saturday and holiday availability for a 24/7 support team. Candidates need 4–6 years of experience or a college degree, knowledge of Windows Active Directory, Office 365, DHCP, DNS, LAN/WAN, ticketing systems, asset management, and vendor coordination, along with strong customer service and communication skills.
