Description
Together is hiring a Desktop Support Engineer for its Service Desk team in Cheadle, working Monday to Friday. The role provides technical support through phone, email, remote and face-to-face interactions; manages incidents, service requests, tickets, IT assets and licences; supports onboarding, offboarding and role-based access; and escalates issues to Technology teams. The engineer will also mentor colleagues, create knowledge articles, contribute to IT projects, support technology deployments, investigate recurring issues, perform root cause analysis, and help implement long-term solutions in an ITIL-aligned environment. The role requires experienced second-line desktop support, advanced technical support, configuration of desktop software and hardware, and knowledge of Microsoft technologies, server technologies, virtualization, Intune, Autopilot, backup systems, Apple devices, encryption, iOS, and PowerShell.
