Description
Blue Mantis is seeking an Onsite Desktop Support Technician to provide first- and second-level desktop support to customer end users in person, by phone, and through ServiceNow tickets. The role includes troubleshooting, incident and problem resolution, ticket management, customer communication, documentation and knowledgebase updates, desktop imaging and configuration, basic network and hardware support, printer and mobile-device troubleshooting, and travel to remote sites one day per week. Candidates should have 2–5 years of Help Desk support experience, 1–3 years of customer service experience, and proficiency with Windows or macOS imaging and configuration, along with knowledge of common IT administration and support technologies. The position pays $21.00 to $25.00 per hour.
