Description
This fully onsite IT Support role provides Level 1 and Level 2 support to users, troubleshoots hardware and software problems on desktop and laptop computers, and conducts remote problem solving when necessary. The role requires 4–6 years of experience or a college degree, knowledge of Windows Active Directory, Office 365, DHCP, DNS, LAN/WAN, ticketing systems, asset management, and vendor coordination, along with strong customer service and communication skills. Saturday and holiday availability is required, while scripting, ITIL knowledge, and AirWatch MDM are preferred.
