Description
The Desktop Support Specialist will provide end-user technical support for desktop computers, laptops, peripherals, mobile devices, software, and networks. Responsibilities include troubleshooting and resolving issues, installing and configuring hardware and software, training users, maintaining help-desk records, answering inbound calls and chats, performing regular system maintenance and backups, and assisting other teams with overflow work. The role is 100% remote for candidates living in Maryland and requires U.S. citizenship, at least three years of help desk or desktop support experience, an associate degree or higher in Information Technology or Computer Science, and CompTIA A+ certification.
