Description
StepStone is hiring a Desktop Support Specialist to serve as the initial point of contact for technical support requests and local office IT issues. The role handles triage, incident resolution, and queries involving PCs, laptops, printers, mobile devices, email, and business applications; maintains knowledge-base content; and contributes to IT projects. The position requires basic networking and system administration knowledge, strong customer service and troubleshooting skills, and 1–3 years of technical support experience, with a four-year college degree and ITIL exposure preferred.
