Description
Datacom is hiring a Sydney-based Desktop Support Team Lead to own the performance, standards, technical quality, and capability of a desktop support team. The role is accountable for SLA attainment, backlog and escalation volumes, Windows technical standards, root-cause elimination, documented processes, and team coaching. It requires experience leading a Deskside or Field Services team, strong Windows and ITIL service-management knowledge, and a quantifiable record of performance improvements. Australian citizenship is required, visa sponsorship is not available, and the role offers flexible and hybrid working options.
